realizacje

Improve customer experience with Marketing Automation

Improve customer experience with Marketing Automation

Challenges


The client requested a data complexity with Salesforce integration. At the same time, the company already moved their business to a customized Salesforce Sales Cloud and needed to implement a marketing solution. Through analysis of the current situation, the prospect of scaling and the company’s development plans suggested using Salesforce Marketing Cloud.

Solutions

  • Marketing Cloud implementation with data migration processes based on the client’s requirements. 

  • Full compliance with GDPR and Double Opt-In campaign has been provided which requires subscribers to confirm their e-mail address by simply clicking a link in an e-mail they receive after subscription and ensures subscribers are on the list who wants to be subscribed.  

  • Preference center has been built to provide the ability to have both profile and subscription information on one page to manage prospects’ preferences.  

  • The RA team has configured a Newsletter landing page for prospect’s engagement and provided special journeys. After a newsletter subscription, a new subscriber automatically receives a greeting card and a discount coupon. If a subscriber doesn’t open the newsletter within 6 months, then a special reminder will be sent. It maintains and enhances knowledge about your company’s services or offerings, which increases the possibility of repeat sales.   

Results

  • Customer experience improvement
    The team has delivered personalized and targeted content and built credibility.   

  • Increased brand awareness with boosted engagement program
    Prospects are in the engagement program which has been delivered by the newsletter landing page.    

🛠 Tools & Technologies

Salesforce Marketing Cloud: Data Migration, Double Opt-In, Preference Center, Newsletter Landing Page, Journeys

Porozmawiajmy o strategii. Bez prezentacji sprzedażowej.

Przesyłając formularz, wyrażasz zgodę na przetwarzanie Twoich danych osobowych przez Routine Automation zgodnie z dokumentem „Polityka prywatności”.