case studies

Salesforce Certification Training

Client

A Danish staffing and recruiting company

Industry

Education

Background

Company size:
Small business (2-10 employees)

Timeline:
Preparation: 1 month to finalize the training program
Training duration: 2 months

Our client, the founder of a project supporting personal growth for job seekers, aimed to provide meaningful skill development and career opportunities for Salesforce professionals.

Project Team

1 Salesforce Platform Developer/Mentor
1 Project Manager
1 Salesforce Architect

Challenges

As a training-focused company, the client sought to address a growing skills gap in the European Salesforce market. In the face of economic slowdowns and decreased hiring, they aimed to strengthen participants’ job prospects by preparing them for the Salesforce Platform Developer II certification – a credential that could greatly enhance employability in a competitive job market.

The challenge: create a comprehensive, engaging training program and ensure high completion rates to prepare participants for certification and job placement in Salesforce roles.

Solutions

Market analysis.
The RA team conducted a thorough analysis of Salesforce job trends and certification requirements to tailor course content that met current employer expectations.
Customized training program.
The Routine Automation expert developed a comprehensive program to train Salesforce specialists, focusing on technical proficiency in managing organizations, clear communication with business users, and user engagement strategies. The curriculum also covered working effectively with Salesforce partners to help businesses optimize Salesforce-related costs.
Interactive mentorship.
RA’s mentor conducted daily video sessions on business days with morning and evening training for the client’s candidates. Midday check-ins, held upon request, provided real-time problem-solving assistance and served to monitor the progress.
The program was structured to enhance technical Salesforce skills and essential communication and collaboration capabilities – key qualities for job readiness in today’s market.

Results

High completion rate: 100% of participants completed the training.
Certification success: 35% of participants passed the Salesforce certification exam on their first attempt.
Enhanced competency: The certified developers gained essential skills for Salesforce administration and user engagement, equipping them to work effectively with Salesforce partners and improve cost efficiencies for future employers.

We know firsthand how to develop Salesforce experts, as our team consists exclusively of highly skilled professionals. We’ll design a custom Salesforce training program tailored to your company to ensure your team becomes fully proficient.

🛠 Tools & Technologies

Salesforce platform, Trailhead, Zoom, Google Classroom

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