What is Salesforce B2B Commerce Cloud?

Salesforce B2B Commerce Cloud is a powerful e-commerce solution designed to help businesses sell smarter and scale faster. It helps companies create easy, self-service buying experiences, automate sales processes, and expand globally – all while integrating with existing systems for a connected and data-driven approach.

Key Benefits of Salesforce B2B Commerce Cloud:

  • 29% revenue growth driven by state-of-the-art tools.
  • Easy global expansion with multi-language, multi-currency, and compliance-ready capabilities.
  • 27% increase in sales rep productivity through AI-powered insights and self-service portals, leading to higher conversions.
  • Enhanced customer retention and satisfaction through personalized recommendations and efficient self-service portals.
  • Up to 25% reduction in operational costs with automation tools.
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Salesforce B2B Commerce Cloud Features

Self-Service Portals
B2B Accounts and Segmentation
Intelligent Order Management
AI-Powered Merchandising & Promotions
Agentforce Merchant – No-Code Store Management
Unified Insights & Analytics
Agentforce Buyer – Streamlined B2B Purchasing
Self-Service Portals

The solution provides easy-to-use self-service portals where businesses can allow their customers to easily place orders, check their status, and manage their accounts with chatbots or independently.

B2B Accounts and Segmentation

Deliver highly customized buying experiences with built-in account segmentation and entitlements. Assign personalized pricing, promotions based on buyer groups, negotiated contracts. Enable buyers to purchase on behalf of different locations or businesses, streamlining procurement across large organizations.

Intelligent Order Management

Simplify complex purchasing workflows with fast checkout, split shipments, and multiple payment options. Order orchestration reduces manual work, ensuring efficient fulfillment across digital and physical channels. A unified order management system synchronizes inventory, automates shipping preferences, and enhances cross-channel purchasing.

AI-Powered Merchandising & Promotions

Drive growth with dynamic promotions, personalized product recommendations, and AI-optimized search. With pre-built promotion types, businesses can create targeted offers that increase conversion rates and customer lifetime value. AI-driven insights simplify merchandising, ensuring the right products reach the right customers at the right time.

Agentforce Merchant – No-Code Store Management

Launch and manage a digital storefront with ease using pre-built templates and automation tools. Adjust inventory, pricing, and promotions in real time, all without coding. With guided setup, businesses can go live quickly, reducing time-to-market and enabling rapid adaptation to market demands. 

Unified Insights & Analytics

Gain a comprehensive view of your business with built-in reports and dashboards. Track top-performing products, monitor inventory levels, and identify at-risk customers before they churn. Advanced analytics provide actionable insights, helping businesses optimize operations and improve customer retention.

Agentforce Buyer – Streamlined B2B Purchasing

Deliver a consumer-grade experience for B2B buyers. enhances the B2B buying experience, helping your buyers find products, make purchases, and track orders via chat or within sales portals.

B2B Commerce Cloud We Offer

Consulting
Implementation
Development
Migration
Support

Consulting

We take the time to understand your business goals and challenges. We offer practical strategies to help you make the most of Salesforce B2B Commerce Cloud.
  • Analysis

We review the existing processes in your organization and identify opportunities to improve efficiency.

 

  • Strategy development

Our certified Salesforce consultants design an actionable plan for your business model and present it in any appropriate form.

 

  • Recommendations

We recommend the best automation solutions to simplify operations and improve the productivity of your teams.

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Implementation

We handle everything from configuration to customization to ensure your store is up and runs quickly and efficiently.
  • Platform Setup

The RA consultants build a commerce solution that reflects your brand, product offerings, and buyer preferences.

 

  • System Integration

We connect Salesforce B2B Commerce Cloud with your existing CRM and third-party tools.

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Development

Our team designs and builds functionalities that improve your platform.
  • API & Third-Party Integrations

We connect external systems to ensure smooth data exchange across platforms.

 

  • Optimization 

Our team refines your platform to keep it running at peak efficiency.

 

  • Salesforce Ecosystem Integration

We connect your Commerce Cloud with Sales, Experience, or Service Cloud if required.

Migration

Our specialists make sure all your critical data is transferred without loss, errors, or disruptions.
  • Data Transfer

We migrate all data from the system you use accurately.

 

  • Secure & Compliant Process

Your data stays protected, meeting all industry security and compliance standards. We use only reliable protocols.

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Support

We provide long-term support to keep your business running smoothly.
  • Technical Assistance & Updates

The RA specialists ensure your platform is always updated with the latest Salesforce features and improvements.

 

  • Performance Optimization

We monitor and adjust system settings to keep your operations running efficiently.

 

  • User Training & Onboarding

We provide hands-on training so your team can utilize Salesforce B2B Commerce Cloud to the full.

 

  • Post-Implementation Support

Our engineers assist with troubleshooting and system adjustments.

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Save 25% on operational costs with streamlined automation!

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Routine Automation is Your Reliable Partner

At Routine Automation, our team of 50+ certified Salesforce consultants is dedicated to delivering successful Salesforce product implementations. We are at your disposal for fast and secure implementation of Salesforce solutions to make the most of your e-commerce platform.

Our 4.9-star rating on Clutch and AppExchange reflects our commitment to exceeding client expectations and delivering exceptional results. We have over 250 projects delivered in our portfolio with the utmost results.

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years of experience
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50+
certified experts
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We had received many awards in the past years, one of them beeing the Clutch's Top 1000 Consulting Firms
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Salesforce Commerce Cloud Simplifies B2B Sales

Discover how Salesforce Commerce Cloud empowers businesses to create premium, content-rich shopping experiences. From drag-and-drop tools for merchandisers to intelligent order management and personalized B2B features, learn how to streamline your sales, enhance customer engagement, and drive efficiency with integrated, mobile-first solutions.

Top 5 Salesforce B2B Commerce Cloud Reasons to Use It

Get to Market Faster

Why spend months building an online store when you can launch in days? With prebuilt templates and automation tools, you can create a fully functional, branded storefront in as little as 30 minutes – no coding required. Adjust pricing, update inventory, and run promotions seamlessly with Agentforce Merchant.

Make Smarter, Data-Driven Decisions

Knowing what your customers want is half the battle. With real-time analytics and over 30 built-in reports, you can track sales, monitor buying trends, and optimize inventory. AI-driven insights help refine pricing strategies, improve marketing campaigns, and boost conversions. 

Cut Costs & Increase Efficiency

Manual processes slow businesses down. Automate key operations like order management, inventory tracking, and self-service portals to reduce overhead costs and free up your team’s time. Features like bulk ordering, contract pricing, and approval workflows ensure a smooth, efficient buying process.

Deliver Personalized Buying Experiences

B2B buyers expect the same seamless experience as B2C customers. Customized catalogs, tailored promotions, and AI-powered recommendations ensure each buyer sees the right products at the right price. Fast, flexible checkout options – including split orders and personalized payment terms – make every transaction smooth.

Scale Globally with Confidence

Expanding to new markets has never been easier. Manage multiple brands and regions from one central dashboard, localizing content, pricing, and payment options for different countries. With 99.99% uptime, PCI and GDPR compliance, and enterprise-grade security, you can scale securely while maintaining trust.

Get to Market Faster

Why spend months building an online store when you can launch in days? With prebuilt templates and automation tools, you can create a fully functional, branded storefront in as little as 30 minutes – no coding required. Adjust pricing, update inventory, and run promotions seamlessly with Agentforce Merchant.

Make Smarter, Data-Driven Decisions

Knowing what your customers want is half the battle. With real-time analytics and over 30 built-in reports, you can track sales, monitor buying trends, and optimize inventory. AI-driven insights help refine pricing strategies, improve marketing campaigns, and boost conversions. 

Cut Costs & Increase Efficiency

Manual processes slow businesses down. Automate key operations like order management, inventory tracking, and self-service portals to reduce overhead costs and free up your team’s time. Features like bulk ordering, contract pricing, and approval workflows ensure a smooth, efficient buying process.

Deliver Personalized Buying Experiences

B2B buyers expect the same seamless experience as B2C customers. Customized catalogs, tailored promotions, and AI-powered recommendations ensure each buyer sees the right products at the right price. Fast, flexible checkout options – including split orders and personalized payment terms – make every transaction smooth.

Scale Globally with Confidence

Expanding to new markets has never been easier. Manage multiple brands and regions from one central dashboard, localizing content, pricing, and payment options for different countries. With 99.99% uptime, PCI and GDPR compliance, and enterprise-grade security, you can scale securely while maintaining trust.

6

steps

to implement Salesforce B2B Commerce Cloud

Planning

According to your requirements, we map out a clear implementation plan.

Sales Cloud

Integrating

Our experts configure the platform and integrate essential features like rapid reordering or product catalogs into your Salesforce CRM.

Sales Cloud

Testing

We thoroughly test the platform to ensure every feature works flawlessly.

Sales Cloud

Launching

With everything in place, we roll out your new B2B commerce Salesforce solution.

Sales Cloud

Optimizing

Our Salesforce consultants analyze performance, gather feedback, and implement improvements to adapt the system to your business.

Sales Cloud

Support

We offer continuous support, ensuring smooth operations and helping you maximize the solution's potential.

Sales Cloud
steps

to implement Salesforce B2B Commerce Cloud

Sales Cloud
Planning

According to your requirements, we map out a clear implementation plan.

Sales Cloud
Integrating

Our experts configure the platform and integrate essential features like rapid reordering or product catalogs into your Salesforce CRM.

Sales Cloud
Testing

We thoroughly test the platform to ensure every feature works flawlessly.

Sales Cloud
Launching

With everything in place, we roll out your new B2B commerce Salesforce solution.

Sales Cloud
Optimizing

Our Salesforce consultants analyze performance, gather feedback, and implement improvements to adapt the system to your business.

Sales Cloud
Support

We offer continuous support, ensuring smooth operations and helping you maximize the solution's potential.

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