Routine Automation Personal Data Policy

Last Updated: August 31, 2023

About Us

Routine Automation is a global company based in Warsaw, Poland, that provides Salesforce consulting and implementation services. We help companies optimize their use of Salesforce to streamline workflows and transform customer experiences.

Overview

Routine Automation, Inc. (“Routine Automation,” “we,” “us,” or “our”) respects your privacy. This Personal Data Policy explains how we collect, use, and disclose personal data when you visit our website at http://routine-automation.com/ (the “Website”), engage with our marketing campaigns, or use any of our services (collectively, the “Services”).

Please take a moment to review this Personal Data Policy. By visiting our Website, submitting information through our Website, or using our Services, you agree that your data will be handled as described in this Personal Data Policy.

What Personal Data We Collect

“Personal data” means any information relating to an identified or identifiable natural person. We collect personal data you provide directly to us, such as:

  • Contact details (name, email address)

  • Employment information (company, title, department)

  • Feedback and correspondence

We also automatically collect certain technical data through cookies, web beacons, log files, and other technologies. Our Cookie Policy (http://routine-automation.com/cookie-policy/) further explains these tools and your choices.

How We Use Personal Data

We use your personal data for purposes including:

  • Providing, administering, and personalizing our Services

  • Communicating with you about our Services

  • Responding to your requests, questions, and concerns

  • Improving website and application performance and delivery

We will only process your personal data if we have a lawful basis for doing so, which includes:

  • When you have consented to the processing

  • To fulfill contractual obligations

  • To comply with legal requirements

  • To protect your vital interests or those of others

  • To pursue our legitimate interests where your rights do not override these

How We Share Personal Data

We do not sell your personal data. We only disclose it to service providers we engage to perform Services on our behalf, and they must protect its confidentiality. We may also disclose personal data if required by law, such as to comply with a subpoena or court order.

Your Choices and Rights

You may contact us anytime to request:

  • Access to the personal data we have about you

  • Correction or deletion of your personal data

  • That we stop processing all or some of your personal data

  • Receipt of an electronic copy of your personal data for transfer to another provider

If you provided consent allowing us to process your personal data, you may withdraw that consent at any time. This will not impact past processing but will affect our ability to provide you with Services going forward.
Please note requests may be limited by applicable law. Visit our Website for more on the process of submitting a request.

Additional Disclosures for EEA and UK Residents

For individuals within the European Economic Area (EEA) and the United Kingdom (UK), we adhere to data protection principles under the GDPR. As such, we only process your personal data if we have a lawful basis for doing so under Article 6 GDPR, which includes:

  • Compliance with legal obligations

  • Performance of a contract with you to protect your vital interests

  • Public interest

  • Our legitimate interests are not overridden by your privacy rights

Where we process special category data under Article 9 GDPR, we will obtain your explicit consent unless another lawful basis under GDPR applies. You have the right to withdraw your consent at any time.
Under the GDPR, EEA and UK individuals have certain rights regarding the personal data we process. These include rights of access, rectification, deletion, restriction, objection, and portability. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://bbbprograms.org/programs/all-programs/dpf-consumers/ProcessForConsumers for more information and to file a complaint. This service is provided free of charge to you.
If your DPF complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See https://www.dataprivacyframework.gov/s/article/G-Arbitration-Procedures-dpf?tabset-35584=2

Also, you may have the right to complain with your local supervisory authority for data protection.

How We Protect and Retain Data

We use reasonable technical, administrative, and physical safeguards to protect the confidentiality and security of your data. We retain personal data in actively used systems for the period necessary to fulfill the purposes outlined in this Personal Data Policy, unless a longer retention period is legally required.

Contact Us

Please contact us at [email protected] with any questions or concerns about this Personal Data Policy or exercise any of your data rights and choices.