Reduce the load on your customer support team with Experience Cloud customization
How the RA team helped the healthcare company to improve customer experience and the work of the customer support department.
What is Salesforce Experience Cloud?
When it comes to enhancing digital experiences, Salesforce Experience Cloud stands out as a leading solution.
Formerly known as Community Cloud, Salesforce Experience Cloud is a robust platform that enables the creation of web portals, websites, microsites, landing pages, help centers, forums, and mobile applications. Implementing Experience Cloud, you can boost customer satisfaction by 32%, highlighting its transformative impact on how businesses engage with their audience.
By utilizing this powerful platform, you can:
- Foster stronger relationships with partners and customers
- Provide timely responses to inquiries
- Deliver more personalized customer support
- Optimize workflows through comprehensive analytics, customizable templates, and reduced manual tasks
Our Experience Cloud Services
Portal Build
Our certified developers design and create digital portals of any type for your needs.
Customized user interfaces
We develop tailored user interfaces that enhance client interactions, providing a seamless and engaging experience that reflects your brand.
Partner portals setup
We help design partner portals that facilitate collaboration, data sharing, and effective business-to-business engagement.
User-friendly websites
When you need to reduce user reliance on support and boost satisfaction, we can create intuitive websites where clients can find answers, manage orders, and submit requests independently.
Integration
Whether you're currently using other Salesforce Clouds and want to integrate Experience Cloud or aim to enhance your existing Experience Cloud with additional platforms, we're here to assist you.
Unified Salesforce integration
Our team specializes in connecting Experience Cloud with Marketing Cloud, Sales Cloud, Service Cloud, and other Salesforce products, creating a cohesive ecosystem that facilitates smooth data interactions and enhances overall functionality.
Third-party platforms integration
If you need to connect third-party systems, social media platforms, or various data sources with Salesforce Experience Cloud, we can seamlessly make those connections for you.
Migration
Our experienced professionals transfer any type of data you need to Salesforce compatible systems, ensuring secure and reliable cross-platform data transformation.
Migration of peer-to-peer conversations
We assist in transferring peer-to-peer conversations from other platforms to your Experience Cloud site, guiding you through the necessary steps and using Data Loader for a seamless transition.
Transitioning Experience Cloud to a new organization
We manage the transition of your current Experience Cloud to a new SF org, ensuring that all functionalities and data are smoothly migrated.
Integrity-focused data transfer
We facilitate the import of data from various external systems into Experience Cloud, prioritizing data integrity to ensure all information is accurately preserved throughout the process.
Analytics
To maximize the effectiveness of your Experience Cloud, we provide analytical tools that enhance engagement and support strategic decision-making.
User interaction analytics
We can set up analytics to track user interactions with your portals. It will provide you with valuable insights to understand user behavior and improve engagement.
Content personalization
Our specialists implement analytical tools on your platform to monitor user interactions and preferences and personalize content based on these results.
Support
When implementing Salesforce Experience Cloud, we provide comprehensive support services to ensure the platform operates seamlessly.
Technical support
Our team delivers ongoing technical support to promptly resolve issues and maintain optimal performance for your Salesforce Experience Cloud.
Regular updates
We manage regular updates to keep your platform current with the latest features and enhancements based on Salesforce releases.
Security configurations
Our specialists implement robust security configurations to protect your data and ensure compliance, safeguarding your organization against potential threats.
User training
Comprehensive user training sessions empower your team to maximize the platform’s features and enhance overall productivity.
App Development
We specialize in creating mobile applications based on Experience Cloud, enabling users to seamlessly access data and functionality on their mobile devices. Our custom apps enhance user engagement by delivering intuitive interfaces and optimized performance, ensuring that your team can stay connected and productive anytime, anywhere.
AI-Powered Features of Experience Cloud for Your Business Growth
Dynamic topic pages
Automatically generated topic pages collect relevant content from community discussions, including posts, files, and expert recommendations, making it easy to follow key topics.
Chatter collaboration
Enhance collaboration by allowing employees to share files, ideas, and project updates. Connect teams across the organization and foster innovation from anywhere.
Structured groups
Create structured groups for teams or projects, enabling seamless file sharing and discussions. Private and unlisted groups offer control over who can view and participate.
Self-service knowledge base
Customers can quickly find answers through knowledge articles and Q&A, reducing support calls while improving satisfaction and agent productivity with easy access to information.
Automated case escalation
Enable automatic case creation and escalation based on keywords or unanswered questions, ensuring customers receive timely help. Agents can respond within the community or privately.
Our Success Stories
Reduce the load on your customer support team with Experience Cloud customization
How the RA team helped the healthcare company to improve customer experience and the work of the customer support department.
Build digital experiences that work!
Experience Cloud Implementation with RA
With over 250 Salesforce projects completed, our certified experts deliver tailored Experience Cloud solutions that enhance customer engagement and streamline operations. Our team of 50+ Salesforce engineers, including Experience Cloud Consultants, provides end-to-end support, from planning to post-launch optimization, ensuring your platform evolves alongside your business.
Awards & Recognitions
We had received many awards in the past years,
one of them beeing the Clutch's Top 1000 Consulting Firms
one of them beeing the Clutch's Top 1000 Consulting Firms
How Does the Experience Cloud work?
Discover how Salesforce Experience Cloud empowers organizations to create and manage customized digital experiences for customers and partners.
It enables businesses across industries to build branded, mobile-friendly sites, portals, and apps for customer service, marketing, and partner collaboration, ensuring a strong digital presence.
With no-code, low-code, and pro-code tools, users can easily design engaging, personalized experiences without advanced technical skills.
Top 5 Benefits of Experience Cloud
for your business
Engage remote teams
Keep remote employees connected with real-time data sharing and collaboration tools that work seamlessly across any device, anywhere.
Manage partners with ease
Simplify partner onboarding, training, and support with intuitive tools that streamline every step, ensuring better collaboration and outcomes.
Easy app development
Build and customize apps quickly with drag-and-drop tools and low-code options for fast and flexible development.
Top-notch security
Protect sensitive data with robust security features like role-based access and encryption while staying compliant with regulations like GDPR.
Make smarter decisions
Leverage real-time insights and customizable reports to track performance, spot trends, and optimize your strategies for maximum impact.
Industry Expertise
steps
to Implement Experience Cloud
Design
First, we collaborate with stakeholders in a design session to create a detailed configuration workbook.
Implement
We implement Experience Cloud and provide regular updates to ensure transparency and alignment with your needs.
Test
Our QA team rigorously tests the solution for scalability, durability, and performance, ensuring a smooth user acceptance testing process.
Deploy
We launch the platform for your team, offering hands-on training and real-life examples to ensure smooth adoption across the organization.
Support
We provide ongoing support to ensure smooth operation, address questions, and continuously optimize the platform for long-term success.
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FAQ: Salesforce Experience Cloud
If you still have questions, please open one of them. We’ve got answers:
Having implemented Salesforce Experience Cloud, you can build the following:
- Help center
- FAQ portal
- Customer account portals
- Partner ortals
- Employee community
- Microsites
- Landing pages
- Custom solutions
Experience Cloud is a great addition to the CRM. It enhances customer engagement by creating branded, self-service portals and communities, while ensuring a seamless flow of information between the CRM and Experience Cloud. This integration enables personalized experiences based on CRM data and improves collaboration between internal teams and external users.
By focusing on a tailored approach to create a unique implementation strategy for each client, along with comprehensive training and continuous improvement, we ensure our clients receive solutions that meet their expectations and drive long-term success.
Salesforce Experience Cloud employs Einstein, its powerful AI platform, to enhance user interactions. By utilizing tools like Marketing Cloud Personalization, it analyzes customer data to provide personalized recommendations, targeted content, and dynamic offers, ensuring each visitor sees products, articles, or services tailored to their specific preferences and behaviors.
Experience Cloud pricing ranges from $5 to $35 per user per month, depending on the type of experience (employee, partner, customer, or industry-specific) and factors such as the number of users and customization needs. Businesses can also benefit from additional savings based on the amount of content served and the specific products and editions chosen.
Experience Cloud offers analytics as an add-on in Enterprise, Performance, Developer, and Unlimited Editions. It’s possible to enable CRM Analytics for partner and customer users, and also integrate Google Analytics 4 (GA4) with LWR and Aura sites to track user activity and generate detailed reports on user IDs, types, and search behavior.
