What is Salesforce Experience Cloud?
When it comes to enhancing digital experiences, Salesforce Experience Cloud stands out as a leading solution.
Formerly known as Community Cloud, Salesforce Experience Cloud is a robust platform that enables the creation of web portals, websites, microsites, landing pages, help centers, forums, and mobile applications. Implementing Experience Cloud, you can boost customer satisfaction by 32%, highlighting its transformative impact on how businesses engage with their audience.
By utilizing this powerful platform, you can:
- Foster stronger relationships with partners and customers
- Provide timely responses to inquiries
- Deliver more personalized customer support
- Optimize workflows through comprehensive analytics, customizable templates, and reduced manual tasks

AI-Powered Features of Experience Cloud for Your Business Growth
Automatically generated topic pages collect relevant content from community discussions, including posts, files, and expert recommendations, making it easy to follow key topics.
Enhance collaboration by allowing employees to share files, ideas, and project updates. Connect teams across the organization and foster innovation from anywhere.
Create structured groups for teams or projects, enabling seamless file sharing and discussions. Private and unlisted groups offer control over who can view and participate.
Customers can quickly find answers through knowledge articles and Q&A, reducing support calls while improving satisfaction and agent productivity with easy access to information.
Enable automatic case creation and escalation based on keywords or unanswered questions, ensuring customers receive timely help. Agents can respond within the community or privately.
Our Success Stories
Build digital experiences that work!

Experience Cloud Implementation with RA
With over 250 Salesforce projects completed, our certified experts deliver tailored Experience Cloud solutions that enhance customer engagement and streamline operations. Our team of 50+ Salesforce engineers, including Experience Cloud Consultants, provides end-to-end support, from planning to post-launch optimization, ensuring your platform evolves alongside your business.
How Does the Experience Cloud work?
Discover how Salesforce Experience Cloud empowers organizations to create and manage customized digital experiences for customers and partners.
It enables businesses across industries to build branded, mobile-friendly sites, portals, and apps for customer service, marketing, and partner collaboration, ensuring a strong digital presence.
With no-code, low-code, and pro-code tools, users can easily design engaging, personalized experiences without advanced technical skills.
Top 5 Benefits of Experience Cloud
for your business
Engage remote teams
Keep remote employees connected with real-time data sharing and collaboration tools that work seamlessly across any device, anywhere.
Manage partners with ease
Simplify partner onboarding, training, and support with intuitive tools that streamline every step, ensuring better collaboration and outcomes.
Easy app development
Build and customize apps quickly with drag-and-drop tools and low-code options for fast and flexible development.
Top-notch security
Protect sensitive data with robust security features like role-based access and encryption while staying compliant with regulations like GDPR.
Make smarter decisions
Leverage real-time insights and customizable reports to track performance, spot trends, and optimize your strategies for maximum impact.
steps
to Implement Experience Cloud
Design
First, we collaborate with stakeholders in a design session to create a detailed configuration workbook.
Implement
We implement Experience Cloud and provide regular updates to ensure transparency and alignment with your needs.
Test
Our QA team rigorously tests the solution for scalability, durability, and performance, ensuring a smooth user acceptance testing process.
Deploy
We launch the platform for your team, offering hands-on training and real-life examples to ensure smooth adoption across the organization.
Support
We provide ongoing support to ensure smooth operation, address questions, and continuously optimize the platform for long-term success.
to Implement Experience Cloud
Reviews
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FAQ: Salesforce Experience Cloud
What are examples of Experience Cloud portals?
Having implemented Salesforce Experience Cloud, you can build the following:
- Help center
- FAQ portal
- Customer account portals
- Partner ortals
- Employee community
- Microsites
- Landing pages
- Custom solutions
Is integration necessary if I am already a Salesforce CRM customer?
Experience Cloud is a great addition to the CRM. It enhances customer engagement by creating branded, self-service portals and communities, while ensuring a seamless flow of information between the CRM and Experience Cloud. This integration enables personalized experiences based on CRM data and improves collaboration between internal teams and external users.
How do you ensure the optimal implementation process?
By focusing on a tailored approach to create a unique implementation strategy for each client, along with comprehensive training and continuous improvement, we ensure our clients receive solutions that meet their expectations and drive long-term success.
How can personalization and AI (Einstein) be used in Experience Cloud?
Salesforce Experience Cloud employs Einstein, its powerful AI platform, to enhance user interactions. By utilizing tools like Marketing Cloud Personalization, it analyzes customer data to provide personalized recommendations, targeted content, and dynamic offers, ensuring each visitor sees products, articles, or services tailored to their specific preferences and behaviors.
How is Experience Cloud priced?
Experience Cloud pricing ranges from $5 to $35 per user per month, depending on the type of experience (employee, partner, customer, or industry-specific) and factors such as the number of users and customization needs. Businesses can also benefit from additional savings based on the amount of content served and the specific products and editions chosen.
What kind of analytics does Experience Cloud provide?
Experience Cloud offers analytics as an add-on in Enterprise, Performance, Developer, and Unlimited Editions. It’s possible to enable CRM Analytics for partner and customer users, and also integrate Google Analytics 4 (GA4) with LWR and Aura sites to track user activity and generate detailed reports on user IDs, types, and search behavior.