Salesforce NPSP implementation for the domestic Violence Crisis Center

Challenges

Our client, a leading center for victims of domestic violence headquartered in the US, came up with the idea to optimize processes of tracking and managing discrimination issues, along with promoting marketing charity event campaigns that would turn the system into an easy-to-use source of tracking and insights. 

Solutions

Based on the requirements, the RA development team suggested the following:  

Case Management  implementation to register domestic violence attacks and cases of discrimination. The client can respond quickly and take action, thereby providing timely assistance to victims of domestic violence and discrimination. 
To track and manage the charity donations processes  Donation Management  technology has been configured to track who makes a donation and how many donations were given, as well as to make recurring donations. 

For marketing purposes, our team has implemented and optimized a  Marketing Cloud  solution to manage marketing event campaigns to attract donors and carry out a propaganda function among the population against violence. 

Nonprofit Success Pack (NPSP)  implementation to track relationships between donations, contact and recurring donations, as well as to manage donation payments, contacts and organization accounts.  

Results