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What is Vlocity?

2 min Updated: 08.10.2024

author

Salesforce Senior Developer

Alexander Sitnik

Salesforce for Industries platform – called Vlocity – is this kind of tool about which we’ve heard a lot but still can’t fully understand what is used for. Routine Automation certified Vlocity developer shares with you key facts.

What is Vlocity?

Vlocity, built natively on the Salesforce platform, provides industry-specific solutions for such industries as:

Communications

Insurance

Health

Media and Entertainment

Energy & Utilities

Government

It extends the standard functionality of the Salesforce Clouds (e.g. Service Cloud) by adding new interfaces and models (like Enterprise Product Catalog, Industries CPQ) depending on the specific industry and allows to customize business processes with help of the new design tool – OmniStudio which comes with OmniScripts, Integration Procedures, Calculation Matrices & Procedures and others.

The key products in Salesforce Vlocity (Salesforce Industries)

1. Communications Cloud:

Designed for telecommunications and media companies.

Provides solutions for managing customer interactions, product catalogs, contract lifecycle management, and omnichannel sales.

Supports complex pricing and subscription models.

2. Media & Entertainment Cloud:

Tailored for companies in the media and entertainment sector.

Offers tools for managing digital rights, subscriptions, and content distribution.

Focuses on improving customer engagement and personalized services.

3. Energy & Utilities Cloud:

Built for companies in the energy and utilities sector.

Facilitates customer onboarding, billing, and energy product management.

Supports asset management, field service, and sustainability tracking.

4. Health Cloud:

Created for healthcare organizations, including providers and payers.

Helps manage patient relationships, care coordination, and health outcomes.

Enables personalized healthcare services and patient journeys.

5. Insurance Cloud:

Designed for insurance companies.

Supports policy management, claims processing, and customer service.

Offers pre-built templates for various insurance types, including life, health, and property.

6. Financial Services Cloud:

Focuses on banking, wealth management, and insurance.

Streamlines customer data management, relationship building, and financial planning.

Helps automate compliance tasks and enhance customer advisory services.

7. Government & Public Sector Cloud:

Addresses the unique needs of government agencies.

Provides tools for managing citizen services, case management, and regulatory compliance.

Supports efficient delivery of public services and community engagement.

8. Automotive Cloud:

Tailored for the automotive industry.

Manages sales and service processes for automotive manufacturers, dealerships, and suppliers.

Helps track the customer lifecycle from sales to post-sale services.

9. Public Sector Solutions:

Focuses on delivering services in the public sector, helping agencies with community management, tax collections, and social programs

What does Vlocity solve?

Vlocity allows to easily handle multi-channel customer engagement by providing numerous ready-to-use solutions which can be adjusted to the actual requirements.

For example, for the Communications industry Vlocity streamlines the work with the subscription model via the Industries CPQ (Configure – Price – Quote) and the Enterprise Product Catalog. For Insurance, simplifies the approach to the policy lifecycle management and provides a modern way to determine what can be offered to a specific client or what can be covered by a selected insurance policy by creating different kinds of rules.

What does Vlocity improve?

Vlocity increases the performance of your sales teams by offering easy-to-use tools and uniform interfaces, providing a better customer experience with guided selling processes.

It allows doing more with writing fewer code thanks to the use of the OmniStudio tools, which rapidly increases the development speed.

If you still have questions do not hesitate to contact and speak with Routine Automation. Our team will find solutions to all your challenges about Vlocity and the industry to serve.

Want to know more about Vlocity?

Contact our team and provide your business plan.

author

Salesforce Senior Developer

Alexander Sitnik