# Service

When exploring customer relationship management (CRM) solutions, two popular options within the Salesforce ecosystem stand out – Sales Cloud and...

As we know, the company’s success largely depends on how fast and efficiently the customer cases are covered. One of...

The more company gets customers, the faster it can scale. The modern business environment persuades businesses to fight for the...

The Routine Automation team is absolutely convinced–in the world of CRM, everything revolves around customer data. Without a CRM all...

Introduction to Salesforce Field Service Lightning (FSL) Before we dive into the details of choosing an FSL consultant, we’ll briefly...

In today’s fast-paced and highly competitive business landscape, organizations across industries are constantly seeking ways to enhance their customer service...

Imagine you have daily routine tasks to finish, and you spend quite a lot of time on them instead of...

We can divide Salesforce Chrome extensions into two categories – those designed for developers and those designed for general users....

Salesforce and ServiceNow are two popular Customer Relationship Management (CRM) platforms. They offer a range of features to help businesses manage...

Top 8 Reasons Your Business Can’t Afford to Ignore FSL

It has become easier to find someone who can quickly fix your issues. Just google is enough. But how is...

Salesforce Audit is a process to gain a comprehensive view of the usage of your Salesforce platform. Audit in Salesforce...

Every industry has its own business specificities. To manage them and cover all needs you should use a special CRM with...

Is it possible to name yourself a Salesforce expert without any single Salesforce certificate? In this article, the Routine Automation...

Routine Automation collected all you need to know and combined it into an introduction to Salesforce. What does Salesforce do...

Dreamforce has come to the end. What’s your impression? This year Salesforce has presented us with some interesting new products...

 Why you should choose Salesforce Chatbots? Salesforce chatbot solution lets your business reach the next goals: Don’t underestimate this technology. The...

Have you ever wondered how to find the very Salesforce Partner? Who will be a perfect match not only at...

We want to believe the quality of provided services and goods is on a high level. But it doesn’t mean...

Field Service Management (FSM) is the form of personal customer service within a customer support strategy. FSM plays a big...