Top 4 Salesforce News From Dreamforce 2022 2 min
Dreamforce has come to the end. What’s your impression? This year Salesforce has presented us with some interesting new products that we could not miss and leave unnoticed. The Routine Automation team has highlighted 4 hottest Dreamforce 2022 news.
As a Salesforce CDP extension, Salesforce Genie positions itself as a highly personalized customer experience in real-time. Genie stores real-time data streams and combines them with Salesforce data. As a result, you have real-time promotions, engagement, and personalization.
Salesforce & WhatsApp Partnership allows sales managers to integrate WhatsApp using the chat to communicate with their customers. Salesforce’s Marketing Cloud, Service Cloud, and Commerce Cloud applications will integrate with WhatsApp to support promotions, customer service messages, and transactional conversational commerce capabilities.
Slack Canvas allows teams to curate, organise and share mission-critical resources. Customise a canvas with time-saving automation that move work forward. Slack canvas will be available next year.
NetZero Marketplace – powered by the Commerce Cloud platform – connects buyers and ecopreneurs by offering a catalog of projects to purchase. NetZero marketplace will be launched with 90 projects in 11 countries.