What is Salesforce Ongoing Support Service?

3 min 27.07.2023 Updated: 20.06.2024

Are you looking for flexible Salesforce experience? Discover the power of Salesforce Support! Our dedicated team is here to ensure that your CRM journey is nothing short of exceptional. Let us be your trusted partners in this exciting adventure! 💼 

Specific task and troubleshooting support

Salesforce Support is especially valuable for customers with specific tasks or issues in their projects. It provides a cost-effective solution compared to hiring a full-time outsourcing company or developer for relatively minor tasks. Support Packages are an ideal choice for those who need additional help without the commitment of a full-time resource. 

Flexible Use of Support Packages

Support Packages are available in different time frames: per month or per year, with options of 80, 120, and 160 hours. Customers can use these hours according to their needs and preferences, spreading the package over several months if necessary. The 160-hour package is available for specific projects that require full-time support for a set period. 

Support vs. Project Implementation

Support involves working with existing programs to accomplish tasks or make enhancements to ongoing projects. It addresses the ongoing needs of customers after the initial project delivery. In contrast, Project Implementation focuses on delivering a complete and self-contained product. 

Support Requests and Changes

Support requests arise as customers begin to use the delivered Salesforce project and identify the need for additional modifications or enhancements. Ongoing support allows developers to address issues, fine-tune functionality, and make necessary changes based on customer feedback. 

Consistency and Long-Term Support

For long-term support engagements, a team lead collects tasks and assigns them to developers for completion. Testers play a critical role in ensuring the quality of deliverables. Throughout the support period, consistency is maintained by having the same team members handle tasks, although there may be occasional changes due to employee turnover or specific customer requirements. In most cases, a single developer can handle all issues and doesn’t need a team. 

Trial Period Support

Customers can validate our support with a 40-hour trial period. This allows you to assign some tasks to our specialists (like debugging issues or optimizing processes) to test the effectiveness of our services on a smaller scale before fully committing. The trial period gives you the flexibility to sample our responsive support approach before deciding if our technical team is the right long-term fit. 

Address post-project issues

Developers play a critical role in addressing post-project issues and bug fixes to ensure that the Salesforce implementation runs smoothly. Finding the right people for a project typically takes two weeks. 

Accountability and Task Management

As a support provider, the team is accountable for the tasks assigned to them under the specific support package. These tasks are not significantly different from regular development tasks, and the team efficiently completes tasks based on the hours allotted in each support package. 

  In summary, Salesforce Ongoing Support Service offers flexible solutions, dedicated support teams, and a commitment to customer satisfaction. Our goal is to address tasks, fixes, and enhancements to ensure a seamless and optimized Salesforce experience for our customers. We want to empower businesses, streamline processes, and exceed expectations so that our customers are completely satisfied with their CRM journey.