Streamlining Healthcare Operations Through Staff Augmentation | Case

Background

DR SMILE added Routine Automation Salesforce specialists to its internal delivery team through a time-and-materials engagement with embedded engineering roles and flexible capacity.

Project Team

The RA delivery team included:

1 Salesforce Technical Architect/Consultant
2 Salesforce Engineers
1 Salesforce Admin

DR SMILE team:

5 Salesforce Engineers

Challenges

DR SMILE needed additional Salesforce delivery capacity. Routine Automation provided specialists who worked within the client’s team.

Solutions

Timelines

2 years

Budget

$50,000 to $199,999

Client

DR. SMILE

Salesforce engineers provision:

Provided Salesforce engineers on a time and materials basis.
Enabled seamless onboarding of new resources, bypassing lengthy hiring processes.
Flexibility to downscale the team as needed.

Embedded team dynamics:

Integrated seamlessly into the client’s teams.
Functioned as standard engineers, contributing to various projects.
No specific project constraints, allowing adaptability within the teams.

Selection process:

Engagement was initiated in April 2021 when a Routine Automation team member reached out to the client.
Selection based on an attractive rate, competence in Salesforce engineering, and swift team integration capabilities.

Status and expansion:

Ongoing engagement without specific project limitations.
Ongoing engagement without specific project limitations.
Continuation into 2023, showcasing a successful collaboration.
Renewal of partnership imminent, reflecting the effectiveness of the engagement model.

Results

Cost savings and opportunity gains
Routine Automation’s engagement resulted in significant cost savings (at least €100,000) for the client. Opportunity costs related to onboarding were minimized, allowing the client to realize a substantial value.
Positive impact on work and timelines
Our team enabled an earlier project kick-off, showcasing agility and promptness. Positive impact was observed throughout 2 years, highlighting the effectiveness of the collaboration.
Data consistency and reliability
Implemented meticulous approaches to enhance data consistency across the system. Focused on fostering reliability, ensuring the accuracy and integrity of critical business data.
Boosted Team Productivity
Leveraged expertise to implement consistent processes within the teams.
Introduced automated data insights, positively impacting overall team efficiency.